NMVS Connect covers the connection to all European FMD countries. This means you can meet your FMD compliance obligations in all European countries with one single application.

Just enter the NMVS Connect Sales Portal at https:\\portal.nmvs-connect.com Here the following activities can be executed: Purchase and terminate licenses View and download invoices Change company master data Change user data

We offer our customers flexible options for NMVS Connect. These depend on the License Type and the Contract Type. License Type - we offer two different license types for: Doctors, Pharmacies, Hospitals and Other dispensing channels and Pharmaceutical Wholesalers These represent a different functional range and differ in price. Find detailed information here. Contract Type You can decide whether you want to take out a monthly or annual contract for NMVS Connect. Please see price details here.

NMVS Connect supports the following customer types to fulfill their FMD obligations: Pharmacies Hospitals Doctors Other dispensing channels Pharmaceutical Wholesalers

We offer our customers flexible options for the NMVS Connect Contract Type. You can decide whether you want to take a monthly or annual contract for NMVS Connect. Please see price details here.

NMVS Connect support in general different device types: 2D Barcode Scanner Datalogic 2D Scanner Honeywell 2D Scanner Zebra 2D Scanner Symbol 2D Scanner other Bluetooth Scanner (require a base cradle station) See detail information for barcode scanners here. Mobile Phones Android Phones (Android 9 or higher / Camera mith 5 Mega Pixel) Apple iPhones (iOS 14 or higher / Camera mith 5 Mega Pixel) See mobile details here.

As NMVS Connect is a SaaS Application (Software as a service), no installation is required. You only need 2 things: a web browser and an Internet connection - and you're ready to go...!

In the NMVS Connect Sales Portal at https:\\portal.nmvs-connect.com Here the following activities can be executed: Purchase and terminate licenses View and download invoices Change company master data Change user data

You only need to do the following: Purchase a NMVS Connect license in our Sales Portal at https://portal.nmvs-connect.com. You need to obain your credentials from your National Organisation (NMVO) Simple setup of my account in the application That's it! In case of any questions, please contact our support

Every successful FMD scan is automatically forwarded to the National Medicines Verification System (NMVS) of your relevant country.

We recommend Google Chrome under Windows 10 or Windows 11.

You received an email to set up the scanning account. Click on the link and finish the registration. Now you can enter the credentials and are immediately ready to scan. Check the user manual from the help section for more information. After you configured your scanner, you can directly scan medicine into the NMVS Connect application.

A Reporting Component is included in NMVS Connect. You can flexible download the last month's data from the history tab. In addition You can set up in the application settings a daily, weekly, and monthly email report which contains the scan data in pdf or xlsx format.

FMD Alerts can have different reasons, some of the most typical causes are: Wrong Scanner configuration: check your scanner configurations or check with or support via email at support@nmvs-connect.com . The QR code on the package is misprinted. Double dispensation of a package. You should check with your local NMVO organization about the cause and appropriate alert handling.

This is usually caused because one of your users entered the wrong password or because your account was locked due to other reasons. Check with our support via email at support@nmvs-connect.com.

This is because you did not complete the NMVS Connect setup process. Go to Settings => Client credentials and enter certificate, username, location id and password as described in the user manual.

The Arvato national system password has to be changed regularly (depending on the country in a 2 months to 1 year interval). Open NMVS Connect Settings => NMVS Credentials Press the Arvato National Password button Enter a new password twice and confirm with Change Password. The password must have min. 10 characters, 1 special sign and a upper and smaller character, like: Ex4mplePassword! 

The user has been locked by your local NMVO probably because a wrong password has been saved into the National System credential settings page.

Kindly check your email spam / junk folder or with the IT security department. You only receive a report if you scanned items in the last month. Please check Settings => Reporting whether your email address has been entered correctly. If you still do not receive the report, please contact our support via email at support@nmvs-connect.com

Your certificate is probably expired or broken. The quickest solution is to request a new certificate from your NMVO and install it according to the user manual.

Packs can only be reactivated from the same location and only within 10 days of the initial deactivation. Due to the EU regulation, it is impossible to reactivate packs that are marked as stolen or destroyed.

Check with the problem with our support via email at support@nmvs-connect.com. After we verified your identity, we can change your email address.

This is usually caused because the wrong password was saved into the NMVS Connect System credential settings. Open NMVS Connect Settings => NMVS Credentials and press the eye button next to the password to reveal the wrong password. If you are already LOCKED or cannot remember your password: You need to contact your NMVO support and request a new initial password and an UNLOCK. After you received the new password, paste the password and press Save. Now you still need to change a new password. Press the Arvato National Password button Enter a new password twice and confirm with Change Password. (The password must have 10 characters, 1 special sign and a upper and smaller character, like: Ex4mplePassword!  If you just changed your password through the NMVO PKI site and you are not locked yet, you just need to paste the new password into the password field and press Save.

Users from certain countries can accept the terms and conditions in the Settings => National System credentials by clicking the Terms and Conditions button.